FAQs

Q. Where do I meet the driver at the airport?

A. The driver will meet you in the arrivals hall and will be displaying your name on a greeting board.

Q. Do you check flight arrivals?

A. Your allocated driver will check your flight arrival time and will be there to greet you.

Q. What if I'm delayed?

A. If your flight is severely delayed please contact the office as we may need to reallocate a driver.

Q. Can I Pay by Credit/debit card & who do I make cheques payable to?

A. Credit and Debit Card payment(s) can only be made to Personal Passenger Travel before the day of your journey. Cheques and cash are to be made payable to the driver.

Q. What vehicle is needed for my luggage?

A. We can only advise on what you tell us, as safety & comfort is paramount and for insurance purposes no luggage is allowed inside the vehicle compartment. Currently 3 cases (saloon) 4 cases (estate) 5+ cases (MPV)

Q. Do you supply child seats?

A. No. Although we can retain yours for the return journey, we can supply booster seats.

Q. Do you go round the motorway? Is there an extra charge?

A. All tariffs are calculated on the shortest/flexible route, although it is at the driver's discretion depending on traffic/weather conditions for the day. If you request to go on the motorway an additional charge will be applied of £30.

Q. After hours contact?

A. A member of the team will be on call after office hours to deal with amendments and next day cancellations or if you cannot see your driver.

Q. Do you carry animals?

A. No. With the exception of Guide Dogs.

Q. Is there a charge for cancellations?

A. If a booking is cancelled with less than 4 hours notice or a No-Show at the time of pick-up, every effort will be made to reallocate the driver. If this is not possible the full rate of hire will be payable.

Q. Do you do Long/Short journeys?

A. Yes but there is a minimum rate for short journeys of £20 which covers up to 6 miles. Long journeys will be quoted upon enquiry.